99.9% Satisfaction Guaranteed
Because We’re Only Human
If you’re not satisfied with your purchase let us know. You have 14 days from when the item was ordered to make a return in its original condition.
Just send us an email to email@example.com with your order confirmation, and other information, like your name address and the email address. Also, let us know what you would like to do and why you want to return your order. Ally Bastard clothing will work with you on a solution which may involve a replacement order, voucher off your next T-Shirt or a refund back to your original payment method.
Because each t-shirt is freshly printed for you we can not refund or replace orders which ‘don’t fit’. Please double check your size with our size chart on each of the T-Shirt product pages and if in doubt go one size bigger. We won’t refund a t-shirt if it has been worn or washed.
How long will it take to arrive?
Your t-shirt will take between 3day and 14 days to arrive. it will come directly from the Ally Bastard printing house. Each t-shirt you order is printed within 48 hours of you placing your order and then shipped.
Do you have stock?
We don’t hold stock, we work in partnership with a printing firm and each t-Shirt is printed on individual bases.
How do I cancel my order?
You have 12 hours to cancel your order. Because the t-shirts are printed, once we start the process we can not change the order. We will then be left with stock, and that will eat into the profit and the amount of money sent to the charity. If you wish to cancel your order you must do this WITHIN 12 hours of paying for it, by email to firstname.lastname@example.org We will let you know if you have been successful and if the print process has not started, we will issue a refund through the original payment method.
What if I don’t like the design when I get the shirt?
We try to make every effort to give you a clear example of what the t-shirt will look like on the website, and the design on the front or the back of the shirt. Therefore if it is a case of ‘changing your mind” I am afraid there are no options for you.
When do the charities get their money?
At the end of the month, each charity will receive 20% of the net profit from the t-shirt linked to that charity. You will be able to follow the progress of the t-shirts fundraising on the website.
Why can’t I buy last months T-Shirts?
Each month we want to focus on a charity and bring out 3 new designs, linked to these charities. That is 3 new designs you can add to your wardrobe. If you like the look of all three, then 20% of the profit from your purchase will go to all three charities.